Custom Search
Custom Search

Thursday, January 1, 2009

Soft Skills

For detailed descriptions of each and every soft competency or soft skill, please refer:

Order our Books by Shyam Bhatawdekar and Dr Kalpana Bhatawdekar on Amazon

For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website:

(Refer our High Quality Management Encyclopedia at:

Two Basic Types of Skills
  • Hard skills
  • Soft skills
Hard Skills
  • Hard skills are technical skills. Like writing programs for computers, preparing a balance sheet, working on a particular machine for a particular process in a manufacturing workshop, acting in a television serial or a cinema film, carrying out a surgery etc.
  • One must have proficiency in these skills in order to become a good professional in one's chosen fields and to earn decent living.
  • Hard skills are important and you should never undermine them. They are your bread and butter skills.
  • Hard skills are more rational types.
Soft Skills
  • One can do a still better job of one's chosen professions if one also acquires proficiency in those soft skills which are required to perform the jobs better. These soft skills are behavioral in nature. For example, how do you communicate with the people, how good are you in making business presentations, how empathetic you are with the people you come across, can you work as a team member, do you manage your time well and so on.
  • These skills make all the difference. Mere technical skills allow you certain degree of success. You can achieve higher degree of success if you equip yourself with soft skills too.
  • Technical skills are obvious and people learning them find it easy to understand and follow the processes of acquiring these skills.
  • However, one wonders as to what is there to learn in soft skills; you are already doing them. Say, communication. You have been speaking and listening from the very young age and so, one may think as to what is there to learn more and how to learn. But if you look around, you may find that some people are more effective in speaking than others. Here is the answer. The people who speak more effectively have learnt and practiced to speak effectively. They have followed and implemented certain processes and guidelines for speaking more effectively. It did hot happen to them accidentally or automatically.
  • Soft skills make a difference in the external and internal personalities. People who acquire soft skills of high order are more sophisticated, more cultured, more reformed and are found to be more successful in every walk of life.
  • Therefore, in addition to perfecting your hard skills, also try to perfect your soft skills.
  • Soft skills improve your emotional intelligence (Refer: Emotional Intelligence)
Both Skills Necessary

For example, a tourist guide has to know the technical aspects of his job like showing his tourists the right places in a proper sequence with authentic commentary on them, the legalities of his job, the safety aspect of his tourists etc, yet, he will be more in demand and earn more if he also has the necessary soft skills for the job like manners and etiquette, interpersonal relations with tourists, humor, creativity etc.

Inventory of Soft Skills

(The detailed descriptions of all the soft skills are given at and and we suggest you refer these sites for greater advantage to you).

You must try to find out what soft skills you should choose to acquire and develop for success in your personal, professional, family and social life.

Given below a comprehensive list of soft skills for your guidance.
  1. Observation (Refer: Self Development, Self-concept)
  2. Know yourself (introspection) (Refer: Self Development, Self-concept)
  3. Openness and flexibility (paradigm shifting) (Refer: Effectiveness Management: HSoftware), Paradigm and Paradigm Shift)
  4. Internal motivation and passion (Refer: Motivation)
  5. Action orientation, drive and self initiation 
  6. Self development (Refer: Personality and Winners and Losers)
  7. Self confidence (Refer:
  8. Assertiveness (Refer:, eBook at:
  9. Integrity (Refer:
  10. Trustworthiness
  11. Composure and self presentation (appearance, manners and etiquette) (Refer: Executive Etiquette and Manners, Cross Cultural Etiquette and Manners, Telephone Etiquette, Dining Etiquette and Table Manners), Email Etiquette
  12. Intellectual horsepower and learning
  13. Creativity and innovation (Refer: Creativity and Innovation), Six Thinking Hats, TRIZ- Inventive Problem Solving)
  14. Conviction
  15. Moral courage (Refer:
  16. Dependability and reliability
  17. Dealing with ambiguity
  18. Time management (Refer: eBook at
  19. Goal setting and result orientation (Refer: eBook at 
  20. Decision making (Refer: Decision Making and Six Thinking Hats))
  21. Problem solving and process orientation (Refer:
  22. Organizing (Refer: Functions of Management)
  23. Coordinating
  24. Delegation (Refer: Delegation)
  25. Communication (speaking, listening, empathy, body language, writing) (Refer:, Written Communication)
  26. Interpersonal skills (Refer: Interpersonal Relations and Transaction Analysis and Emotional Intelligence))
  27. Negotiation (Refer:
  28. Conflict management (Refer:
  29. Presentation (Refer:
  30. Convincing
  31. Coaching and developing people (Refer:
  32. Counseling (Refer:
  33. Mentoring (Refer:
  34. Team work (Refer:
  35. Team building (Refer:
  36. Consensus building (Refer: Group Dynamics, Team Building)
  37. Conducting meetings (Refer:
  38. Leading (Refer:
  39. Big picture thinking and strategic thinking (Refer: Critical Thinking)
  40. Motivating others (Refer:, Positive Strokes)
  41. Controlling (Refer: Functions of Management)
  42. Safety (Refer: Behavioral Safety)
  43. Stress management (Refer:
  44. Conflict management (Refer:
  45. Entrepreneurship and ownership (Refer: Entrepreneurship, Ownership)
  46. Anger Management (Refer:, eBook & paperback at Amazon
Get Started
  • Go through the above list very carefully and tick out the soft skills where you need to pull up yourself.
  • Then, you have to go through the cycle of gaining authentic knowledge of that skill, understanding the process (the standard operating procedure- SOP) of building that skill, practicing that skill following the process (SOP).
  • Practicing it, practicing it and practicing it till you get the mastery over that skill, till that skills gets internalized in you- it becomes your habit. (Refer Competency Matrix
Related Books

The eminent management practitioners and authors Shyam Bhatawdekar and Dr Kalpana Bhatawdekar have published a book titled "Soft Skills You Can't Do Without" and it can be obtained online at Amazon as an eBook and in paperback (printed book. You may also like to acquire authors' book titled "Competency Management (Competency Matrix and Competencies)" from Amazon. kindleunlimited, KOLL and Amazon Prime subscribers can read these books absolutely free.

Books Authored by Shyam Bhatawdekar and Dr Kalpana Bhatawdekar (available online from Amazon as eBooks and paperbacks (printed books)

kindleunlimited, KOLL and Amazon Prime subscribers can read the following 
books absolutely free.

Management, Business, Self-help and Personality Development Books

1. HSoftware (Human Software) (The Only Key to Higher Effectiveness)
2. Sensitive Stories of Corporate World (Management Case Studies)
3. Sensitive Stories of Corporate World Volume 2 (Management Case Studies) (Volume 2)
4. Sensitive Stories of Corporate world (Volumes 1 & 2 Combined) (Management Case Studies)
5. Classic Management Games, Exercises, Energizers and Icebreakers
6. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
7. Classic Team Building Games, Exercises, Energizers and Icebreakers
8. 101 Classic Management Games, Exercises, Energizers and Icebreakers
9. Stress? No Way!! (Handbook on Stress Management)
10. HSoftware (Shyam Bhatawdekar’s Effectiveness Model)
11. Competency Management (Competency Matrix and Competencies)
12. Soft Skills You Can’t Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
13. Essentials of Work Study (Method Study and Work Measurement)
14. Essentials of Time Management (Taking Control of Your Life)
15. Essentials of 5S Housekeeping
16. Essentials of Quality Circles
17. Essentials of Goal Setting
18. Essentials of Anger Management
19. Essentials of Assertive Behavior
20. Essentials of Performance Management & Performance Appraisal
21. Essentials of Effective Communication
22. Health Essentials (Health Is Wealth)
23. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?)

Novels, Stories, Biographies and Travelogues

24. The Peace Crusaders (Novel: how the peace crusaders established permanent peace on a war strewn planet?)
25. Love Knows No Bounds (Novel: a refreshingly different love story. Also available with the title “Good People”)
26. Funny (and Not So Funny) Short Stories
27. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh)
28. My Father (Biography)
29. Travelogue: Scandinavia, Russia
30. Travelogue: Europe
31. सीमाओं के परे: एक अलग प्रेम कहानी (Hindi version of the novel “Love Knows No Bounds”)

For More Guidance, Assistance, Training and Consultation


Training in all the above-mentioned soft skills is imparted by Prodcons Group’s Mr Shyam Bhatawdekar and/or Dr (Mrs) Kalpana Bhatawdekar, eminent management educationists, management consultants and trainers- par excellence, with distinction of having trained over 150,000 people from around 250 organizations. They are the most sought after management gurus by the corporate sector.

Also refer: (Prodcons Group)
(Training Programs by Prodcons Group)
(Productivity Consultants)

Other Topics of Interest

All Management Topics (General Management, Marketing and Sales, Service, Operations/Manufacturing, Quality, Maintenance, Human Resources, Finance and Accounts, Information Technology, Life Management)

The topics are listed in alphabetic order:

(Home Pages for All the Management Topics) and

(Building Leadership and Management)

(Alphabetic List of All Management Topics)

(Home Page for Writings of Shyam Bhatawdekar)

(5S Housekeeping)

(Activity Based Costing- ABC)


(Anger Management)


(Assessment Centers)

(A to Z of Management Systems)

(A to Z of Quality Techniques)

(Balanced Scorecard)

(Basic Statistics)

(Behavioral Safety)


(Body Language or Non-verbal Communication)

(Books- Best Management Books)



(Business Ethics and Ethics in Management)

(Business Plan)

(Business Process Reengineering- BPR)

(Career Planning within Organizations)

(Case Method)

(Case Studies in Management)

(CEO Roles, Qualities and Competencies)

(Change Management)



(Competencies- Life Management)

(Competency Matrix)

(Conflict Management)

(Corporate Governance)

(Cost Management)

(Cost of Quality- COQ)

(Counseling at Workplace)

(Creativity and Innovation)

(Critical Thinking skills)

(Cross Cultural Etiquette and Manners)

(Customer Orientation)

(Customer Relationship management- CRM)

(Daily Management)

(Decision Making)


(Design for Manufacture)

(Dining Etiquette and Table Manners)

(Discipline at Work)

(Do This Today)

(Effectiveness and Efficiency)

(Effectiveness Management: HSoftware)

(Efficiency Techniques: Work study: Motion and Time Study)

(Efficient Work Methods or Practices)

(Email Etiquette)

(Emotional Intelligence)


(Enterprise Resource Planning- ERP)

(Entrepreneurship and Entrepreneur)

(Executive Etiquette and Manners)

(Exit Interview)

(Financial Ratios and Financial Ratio Analysis)

(Financial Services)

(Functions of Management)

(Gemba Kaizen)

(Global Mindset)

(Goal/Target Setting)

(Group Discussion)

(Group Dynamics)

(How to Be a Good Boss)

(How to Get Promoted)

(HR Dynamics)

(HR Strategies and Functions)

(Human Capital Architecture)

(Human Relations)

(Human Resource Planning)

(Human Software- HSoftware)

(Internal Motivation or Self Motivation)

(Interpersonal Relations)

(Interview Skills)

(Interview Preparation for Job Seekers)

(Interview Questions)

(Just in Time Management- JIT)


(Knowledge Management)

(Lead Time Management)


(Lean Enterprise)

(Learning Organization)

(Life Positions and OKness)

(Life Skills)


(Management Anecdotes)

(Management Book- Best Books)

(Management Information System- MIS)

(Managing/conducting Meetings)

(Management Notes- Free and Authentic)

(Marginal Utility)

(Marketing Management Overview)

(Marketing Management Tasks)

(Marketing Orientation)

(Market Research)

(Market Segmentation)



(Musings of Shyam Bhatawdekar on every topic on the earth)

(Negotiation Skills)

(Negotiation Tactics)

(Objection Handling)

(Organization Development- OD)

(Organizational Culture)

(Out of Box Ideas)

(Ownership on Job)

(Paradigm and Paradigm Shift)

(Performance Management and Appraisal)


(Positive Strokes)

(Presentation Skills)

(Problem Solving)

(Profit Improvement)

(Project Management)

(Public Speaking)

(Quality Circles History)

(Quality Circles)

(Quality Function Deployment- QFD and House of Quality)

(Quality Gurus)

(Recession Management)

(Recruitment and Selection)

(Research Methodology)

(Safety and Health Management)

(Sales/Selling Process)

(Sales Promotion)



(Self Motivation or Internal Motivation)


(Self Development)

(Shyam Bhatawdekar’s Articles on Management)

(Six Sigma)

(Six Thinking Hats)

(Soft Skills)

(Spiritual Quotient/Intelligence)

(Statistics- Basic)

(Strategic Management)

(Stress Management)

(Stress Management)

(Success in Life or Success)

(Supply Chain Management)

(Supply and Demand)

(Talent Management)

(Team Building)

(Telephone Etiquette)

(Three Sixty Degrees Appraisal System)

(Time Management)

(Total Productive Maintenance- TPM)

(Total Quality Management- TQM)

(Training and Development)

(Trainers’ Qualities)

(Transaction Analysis- TA)

(TRIZ- Inventive Problem Solving)

(Value Engineering/Analysis)

(Winners and Losers)

(Work Study: Method Study and Work Measurement)

(Work Methods or Practices: Efficient)

(World Class Manufacturing)

(Writings of Shyam Bhatawdekar on Management)

(Written Communication)

(Zero Based Budgeting)

Counseling: General and Psychological

(Anger Management)

(Children’s Behavior Problems)

(Cholesterol Control)

(Counseling: Psychological)

(Counseling: Psychological)

(Cross Cultural Etiquette)

(Do This Today)


(Executive Etiquette and Manners)


(Family Counseling)

(Health: Homeopathy)

(Marriage Counseling)

(Ownership on Job)

(Parental Responsibilities)


(Qualities of Spouse)

(Quit Smoking)

(Self Development)


(Spiritual Quotient/Intelligence)

(Stress Management)

(Stress Management)

(Success in Life or Success)

(Swine Flu and Its Prevention)

(Telephone Etiquette)


(Winners and Losers)

About All the Products

(Home Page for All Products)




(Greeting Cards)

(Mobile Phones)

Home Tips

(Home Page for All Home Tips)

(Do This Today)

(Entertainment: Movies)

(Oscar Award Movies)

(Entertainment: Recommended Hindi Movies)

(Entertainment- Hindi Movies of Your Choice)

(Plagiarized, Copied or Inspired Hindi Movies)

(Health: Homeopathy)

(Housekeeping at Home)

(How to Save Money) or

(Jewelry Design)

(Recipes: Easy to Cook)

(Recipes: Exotic)

(Stories for Children)

(Travel and Sightseeing- India)

(Travel and Sightseeing- World)

(World Heritage Sites)

General Knowledge and Out of Box Ideas

(General Knowledge- GK)

(General Knowledge- Top 5 of Everything)

(General Knowledge- Top 10 of Everything)

(Out of Box Ideas)

(Running Commentary on the Run)